If you do not see your country in the pull down list when checking out then please contact us at international graniph. You must also tell the staff that you are expecting a package. Unfortunately we are unable to ship to addresses inside U. You can reach them by clicking JP, EN or AU on the top right of our top page. You can pay with Visa, Mastercard or PayPal we do not charge your account until we ship your order. If you want to order to Australia or New Zealand please use the Australian web store. Good question. If you want to order in Japan, please use the Japanese language store. For legal reasons we have three different web stores, and your account might belong to either one of them, they all require a different registered account to use. It is a little confusing but at the moment it is the best we can do. But if everything goes smoothly you should receive your package within ONE WEEK of shipment. How can I pay, and in what currency? If you live in Australia or New Zealand, please us our Australian site. Why is an item available on the Japanese site, but not the Global site? Also, if you live in Japan, you'll need to use our Japanese site. For other countries please use the English language web store. If you have a graniph account you can do this online to ensure the quickest response. In that case it will be sent back to us. Can I change my order add items, delete items, change sizes? Can I cancel my order? If you have to check out of the hotel before the package arrives you must instruct the staff to decline the package. Yes, if your order is 10, yen about 4 T-shirts or more. For various reasons we are unable to ship to a few countries in Africa, South America, and Asia for example Malaysia and Indonesia and a few other countries when ordering by credit card. Armed Forces Bases For shipping to addresses inside Japan please use the Japanese webstore which you can reach by clicking JP on the top right of our site front page. Yes, as long as your order has not been sent to our logistics center which happens on the second business day after your order was placed. Packages within Asia and Southeast Asia are particularly quick and may only take 2 or 3 days. Armed Forces Bases from either this webstore or the Japanese webstore. Most likely. If you don't have an account, you can email us at international graniph. If you do not receive your order within 1 week please contact your local post office or EMS operator with the tracking number provided in the shipping confirmation email that you received. You can find them by clicking on EN, JP, AU at the top right of our top page. 你是否運送到香港？ 是。 訂單滿日元免費送貨。 Can I order to a Hotel or Guest House? But because we can not say exactly when an order will arrive you must take care to ensure that you are staying there for a reasonable length of time, or order well in advance.
Frequently Asked Questions Do paypal visa card fee ship to my country? Due to licensing restrictions some of our collaboration items are only available in Japan and our retail stores abroad, but not on our global website.
com to discuss the possibility of completing your order through PayPal. Delivery time varies according to geographic location and local customs procedures.
We have three different online stores!
Is shipping really free? Which graniph online store should I use? When will my order arrive? At the moment we cannot add or delete items or change item size after you have confirmed your order - we can only cancel your order and ask you to reorder for security reasons we do not keep your credit card information and cannot change your order total after you have confirmed it. Orders less than 10, yen are shipped for a flat fee of 1, yen. Can I change my shipping address after ordering?